Refund Policy

1 Policy Overview

This Refund Policy applies to all services provided by Global Bridge Holdings LLC, including subscription-based plans (Basic, Standard, Premium) and one-time service engagements. By purchasing our services, you agree to this Refund Policy.

We evaluate all refund requests on a case-by-case basis and reserve the right to approve or deny refunds at our discretion based on the circumstances and work completed.

2 Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If we fail to commence or deliver the agreed service within the contracted timeline
• Duplicate Payment: If you were charged more than once for the same service
• Significant Service Failure: If we materially fail to deliver services as described in your agreement
• 14-Day New Client Window: New clients may request a full refund within 14 days of initial payment if no substantial work has been commenced
• Technical Errors: Payment processing errors or unauthorized charges

3 Non-Refundable Services

The following are generally non-refundable:

• Services already rendered or work already completed
• Government filing fees, registration fees, or third-party costs paid on your behalf
• Setup fees and onboarding costs after onboarding is complete
• Monthly subscription fees after the billing cycle has begun (unless within refund window)
• Rush or expedited service fees
• Consulting sessions that have already been conducted
• Services cancelled after the 14-day new client window without service failure

4 Refund Schedule by Service Type

5 Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email info@globalbridgeholdingsllc.com with subject line "Refund Request – [Your Name/Company]"
2. Provide Details: Include your name, company name, service purchased, payment date, amount paid, and reason for the refund request
3. Attach Documentation: Provide any supporting documentation such as payment receipts or correspondence
4. Review Period: Our team will review your request within 5 business days
5. Decision Notification: You will receive a written decision via email with our determination and next steps

6 Refund Processing Timeline

Once a refund is approved, processing times are as follows:

• Review Decision: Within 5 business days of receiving request
• Credit/Debit Card Refunds: 5–10 business days after approval
• Bank Transfer Refunds: 7–14 business days after approval
• PayPal / Digital Wallet: 3–5 business days after approval
• Check (if applicable): 15–21 business days after approval

Refunds will be issued to the original payment method used for the purchase. We cannot redirect refunds to a different account or payment method.

7 Partial Refunds

In cases where work has been partially completed, a partial refund may be calculated based on:

• The percentage of work completed relative to the total scope
• Hours of professional time invested by our team
• Third-party costs already incurred
• The stage of deliverables at the time of cancellation

Partial refund amounts will be determined by our management team and communicated clearly in writing before processing.

8 Disputes

If you disagree with our refund decision:

• You may escalate your dispute by emailing our senior management team
• We will conduct a secondary review within 10 business days
• If still unresolved, disputes will be handled per our Terms & Conditions arbitration clause
• We strongly encourage resolving disputes directly before initiating chargebacks

Initiating a chargeback without first attempting resolution through our process may result in service termination and can affect future eligibility to use our services.

9 Contact Us